1. Information we collect
We may collect information you provide directly, including your name, email address, phone number, company name, website URL, project details, goals, intake responses, booking details, payment-related metadata, messages, and files or credentials you choose to share for an engagement.
2. Information collected automatically
Our websites and service providers may collect basic technical information such as IP address, browser type, device information, referring pages, pages visited, timestamps, and approximate location derived from IP address. We may also use cookies or similar technologies for functionality, analytics, security, and performance.
3. How we use information
We use information to operate our websites, respond to inquiries, qualify and prepare for calls, provide proposals, deliver services, manage client relationships, process payments, improve offerings, secure our systems, troubleshoot issues, and comply with legal obligations.
4. AI and automation
Genesis Labs may use AI-assisted tools and automation to summarize intake information, prepare research, draft recommendations, write or review code, organize project materials, and support client delivery. We aim to limit access to information that is reasonably necessary for the task and do not intentionally use confidential client data for unrelated public disclosure.
5. Sharing information
We may share information with service providers who help us operate the business, including hosting, analytics, payment processing, scheduling, CRM, email, cloud storage, AI infrastructure, and communication tools. We may also share information when required by law, to protect rights and safety, or with your direction or consent.
6. Payments
Payment details may be processed by third-party payment processors. We do not intentionally store full payment card numbers on our own servers. Payment processors handle payment information under their own privacy and security policies.
7. Data security
We use reasonable administrative, technical, and organizational safeguards to protect information. No system is perfectly secure, and we cannot guarantee absolute security. Please avoid sending sensitive credentials or regulated data unless it is necessary for the engagement and an appropriate handling method has been agreed.
8. Data retention
We retain information for as long as reasonably necessary to provide services, maintain business records, resolve disputes, improve operations, and comply with legal obligations. Retention periods may vary depending on the type of information and the engagement.
9. Your choices
You may request access, correction, or deletion of your information by contacting us. We may need to retain certain records where required for legal, security, accounting, or legitimate business purposes.
10. Third-party links and tools
Our websites and materials may link to third-party websites, platforms, or tools. Their privacy practices are governed by their own policies, and we are not responsible for their content or practices.
11. Children
Our services are intended for businesses and adults. We do not knowingly collect personal information from children under 13.
12. Updates to this policy
We may update this Privacy Policy from time to time. The “Effective” date above shows when the latest version took effect.
13. Contact
Questions or privacy requests can be sent to chrix@hatchyouragent.com.